Answers to important questions about service, arrival, cuisine and more Frequently asked questions about your hotel stay

Are you planning a Baltic Sea stay at our Strandresidenzen Binz and have questions? In our FAQs you will find all the important information about our services, arrival and contact, culinary delights, wellness offers and our apartments and studios. So you are well prepared - from booking to your departure.

Apartments & studios Accommodation at a glance

  • Where are the Strandresidenzen Binz located on Rügen?

    The Strandresidenzen Binz are located in the popular Baltic seaside resort of Binz on the island of Rügen – just a few steps from the fine sandy Baltic Sea beach.

  • What distinguishes an apartment hotel from a classic hotel?

    An apartment hotel combines the comfort of a hotel with the space and privacy of an apartment. At the Strandresidenzen Binz, you stay in spacious studios and apartments while at the same time enjoying services such as wellness facilities, dining and hotel service.

  • Are the Strandresidenzen Binz suitable for families?

    Yes, the spacious apartments offer plenty of room for couples and families. Binz on Rügen is also an ideal destination for a beach holiday, nature experiences and excursions on the island.

  • Are there wellness facilities at the apartment hotel in Binz?

    Guests of the Strandresidenzen Binz can use the neighbouring wellness area with swimming pool, saunas, steam bath and salt room and be pampered with beauty and massage treatments.

  • When is a holiday at the apartment hotel on Rügen particularly worthwhile?

    The island of Rügen is an attractive destination all year round – from relaxed beach days in summer to peaceful wellness breaks in autumn and winter.

Wellness Spa area and beauty treatments

  • Can the pool and sauna area also be used by external guests?

    No, the pool and sauna area is reserved exclusively for our hotel and apartment guests.

  • Is the sauna textile-free?

    For various reasons, our sauna may only be used textile-free. Firstly, hygiene plays a key role, as synthetic swimwear releases harmful substances in the heat of the sauna. Secondly, sweat from swimming in the leisure pool gets into the water, which is unpleasant for the other guests in the swimming area. Furthermore, sweating without swimwear is also healthier, as clothing prevents the sweat on the skin from evaporating.

  • What are the opening hours of the pool area?

    The hotel's own wellness area on the lower level is available to you daily from 7:00 a.m. to 9:00 p.m. – this includes the pool, whirlpool, a modern fitness room and an oriental relaxation room.

  • Is the pool area wheelchair accessible?

    Our Rugard Royal Spa, including the pool area, is located on the lower level of our hotel and can only be reached via a small staircase with three steps. Unfortunately, there is therefore no wheelchair-accessible access to the spa.

  • From what age are children allowed in the pool area?

    We are delighted to welcome you and your children. Please note that the pool area is a place of relaxation. For safety reasons, children under the age of twelve may only enter the wellness area when accompanied by their parents.

    Small children who are not yet toilet-trained may only use the wellness area, and especially the pool, while wearing swim nappies.

  • Is there anything to consider regarding swimwear?

    Due to the risk of slipping, please wear suitable bathing shoes in the bathing area. Small children who are not yet toilet-trained may only use the wellness area, and especially the pool, while wearing swim nappies.

  • What is the water temperature in the pool?

    The water temperature of our pool is 28 °C.

Culinary Eating and drinking at the hotel

  • Can external guests also visit the restaurants and bars?

    Yes, external guests are also warmly invited to dine and enjoy a variety of drinks with us.

  • Is there a breakfast buffet?

    Yes, we serve a delicious, varied breakfast buffet from 8:00 a.m. to 11:00 a.m. so that you can start your holiday day well fortified.

  • Can breakfast be ordered to the hotel room?

    We do not currently offer room service for breakfast. However, we warmly invite you to enjoy our varied breakfast buffet in the restaurant. There you will find a wide selection of fresh food and drinks that leaves nothing to be desired.

  • Can vegetarian and/or vegan dishes be ordered?

    Yes, on request we offer our guests vegetarian dishes as well as vegan dishes.

  • Can dogs be taken into the restaurant?

    For hygiene reasons, dogs are not permitted in our restaurants. However, you are welcome to use the tables in the bar area.

Service Useful information for your stay

  • Is there Wi-Fi in the hotel?

    Our entire hotel is equipped with Wi-Fi. You can obtain the Wi-Fi password at reception. You will also find it on the back of the sleeves for your room cards.

  • Is there parking on site?

    You can use our underground parking spaces for €15 per night. Please reserve these in advance.

  • Is there a charging station for electric cars?

    We provide a charging station for your electric car in the underground car park of the residence. A charging session is charged at €10.

  • Which credit cards can be used at check-out at the Rugard Thermal Strandhotel?

    At check-out at reception at the Rugard Thermal Strandhotel, we accept VISA, Eurocard, American Express and the EC card with PIN for invoice amounts of €10 or more.

  • Are there doctors' practices near the apartments?

    Our reception staff at the Rugard Thermal Strandhotel will be happy to help you if you are looking for a doctor or a pharmacy.

  • Can bicycles or a car be rented on site?

    The reception at the Rugard Thermal Strandhotel will be happy to assist you with renting a car. You will find the Deutschmann bicycle rental at the IC train station.

  • Are pets allowed in the Strandresidenzen Binz?

    Pets are also welcome guests with us. We take the liberty of charging a fee per day/animal. Pets are not permitted in the restaurant, but the tables in the bar area are available to you. Please note that a tourist tax of €2 per day and animal is charged for your dogs.

  • Are there golf courses near the Strandresidenzen Binz?

    Our guests can play free of charge on the 18-hole golf course at Karnitz Castle. It is located approximately 26 km from our hotel and offers a beautiful backdrop for golf lovers. The free golf offer is available again from March/April 2026. You can obtain further information and book the offer at our reception.

Arrival & contact How to reach us

  • Arrival by car

    Coming from Berlin:

    • Option 1
      Take the A 24 and A 19 motorways towards Rostock; at the Rostock interchange switch to the A 20 towards Stralsund and continue to the Stralsund exit. Follow the signs to the island of Rügen on the B 96.
    • Option 2
      Take the A 11 towards Szczecin (Stettin) to the Uckermark interchange, then switch to the A 20 towards Neubrandenburg/Stralsund and drive to exit 24 Stralsund. Follow the B 96 federal road to Stralsund, then follow the signs to the island of Rügen.

    Coming from Hamburg/Lübeck:

    Take the A 20 motorway towards Rostock and continue to the Stralsund exit. Follow the B 96 towards Stralsund and the signs to the island of Rügen.

    Recommended route Stralsund – Ostseebad Binz:

    In Stralsund, the B 96 crosses the new Rügen bridge onto the island. Follow the B 96 towards Bergen and after approx. 20 km take the B 196 (on the right before Bergen) towards Sellin/Göhren. After passing the town of Bergen, you will reach the Karow junction after 5 km. Follow the road to Prora and turn right at the final crossroads. Follow the road until you turn left onto Prorae Allee. At the end of the road, turn right onto Dollahner Straße. Follow this road until you turn left onto Dünenstraße. After 400 metres, turn left into Proraer Straße and follow it until you reach the Arkona Strandresidenzen on your right.

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  • Arrival by train

    „Travel in peace and relaxation to a wonderful holiday.“

    Travel with Deutsche Bahn long-distance trains directly to Binz without changing, from Berlin, Hamburg, Hanover, Cologne, Frankfurt (Main) and Munich.

    There are good ICE and Intercity connections to Binz from all over Germany, often without changing trains.

    On request, we will be happy to pick you up free of charge from Binz station and bring you back there on time for your departure. Please let us know your arrival and departure times in good time.

    We look forward to welcoming you!

    Intercity connections directly to Binz from:

    • Berlin
    • Bochum
    • Bonn
    • Bremen
    • Dortmund
    • Düsseldorf
    • Duisburg
    • Essen
    • Hamburg
    • Karlsruhe
    • Koblenz
    • Cologne
    • Münster
    • Osnabrück

    Intercity Express (ICE) connection from:

    • Berlin
    • Munich

    DB timetable information

  • Arrival by plane

    BER airport is located approx. 300 km from the island of Rügen.

    Hamburg-Fuhlsbüttel international airport is located approx. 310 km away.

    Links:

    We look forward to welcoming you!

Our recommendations Discover the diversity

The yellow and white building of the Arkona Strandresidenzen on Binz's sandy beach on the Baltic Sea.

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Elegant sauna area with caldarium and sauna at the wellness spa of Rugard Thermal Strandhotel in Binz.

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